EU Withdrawal Compliance - Returns & Withdrawals for Magento 2

The extension provides a dedicated customer portal, secure guest-order access, partial quantity selection, configurable eligibility rules, email notifications, and an administrative request-management area.

Main Features

• Contract withdrawal requests

• Product return requests

• Customer complaints

• Full-order cancellation requests

• Full and partial withdrawal support

• Secure guest access using emailed verification codes

• Public withdrawal declaration form

• Review and confirmation before submission

• Configurable request reasons

• Order-status eligibility rules

• Optional Magento status mapping

• Customer and merchant email notifications

• Automatic notification retries through Magento cron

• Store-view-specific configuration

• Admin permissions for viewing, decisions, retries, and privacy actions

• Customer-data export and permanent erasure tools

• Request timestamps and declaration fingerprints

• Support for decimal product quantities

• Blank and Luma storefront integration

• No Magento core overrides

Administrative Workflow

Store administrators can review each request, inspect its original declaration, approve or reject it, add a decision note, retry failed notifications, and view any applied status mappings.

Original declarations remain unchanged after submission, and completed decisions cannot be edited through the extension.

Safe Order Processing

Approving a request records the decision but does not automatically:

• Issue a payment refund

• Create a credit memo

• Cancel the Magento order

• Restock inventory

• Create an RMA

• Generate a return label

These operations remain under the store administrator’s control through Magento’s standard order-management tools.

Guest and Public Requests

Guest customers can access their order using the order number, checkout email address, and a six-digit verification code sent by email. Verified access lasts for one hour and is limited to matching orders in the current store view.

A separate public form allows customers to submit a manual withdrawal declaration without accessing private order information.

Compatibility

• Magento Open Source 2.4.9

• PHP 8.5

• Standard Blank and Luma storefront conventions

• Multi-store and store-view configuration

• Magento cron and transactional email integration

Custom themes, Hyvä storefronts, headless implementations, and PWA storefronts may require additional frontend integration.

Important Information

This extension manages customer requests and administrative decisions. It does not provide legal-compliance certification or determine statutory withdrawal rights. Store owners should configure request periods, policies, customer-facing text, and retention procedures according to their legal and operational requirements.

Always install and test the extension on a staging store before using it in production.